Last updated: January 1, 2025
This Refund and Cancellation Policy applies to all design services provided by Peaks Designs LLC. Because design work is a service that begins immediately upon project kickoff and involves significant time and resources, our refund terms reflect the nature of professional creative work.
Before reviewing the policy details, we encourage you to reach out directly. Most issues can be resolved through direct conversation. Email us at [email protected] or call +1 636-387-8419.
All payments made to Peaks Designs LLC for design services are subject to this Refund Policy. By engaging our services and submitting payment, you agree to these terms.
Most projects begin with a deposit or retainer (typically 30–50% of the total project fee, as agreed in your service contract). This deposit is non-refundable once work has commenced. The deposit covers the initial discovery, research, strategic framing, and early design work that takes place in the first phase of every project.
If you cancel a project before any work has been initiated and before the project kickoff meeting, we will refund your deposit in full. Cancellation requests must be submitted in writing to [email protected].
If you cancel a project after work has begun, you will be invoiced for the work completed to date, calculated at our standard hourly rate. Any payments already received will be applied toward this invoice. If the remaining balance after applying payments exceeds the amount already paid, you will be invoiced for the difference. If the amount already paid exceeds the billable work completed, a partial refund will be issued for the difference.
For projects structured around milestones, payments made for completed milestones are non-refundable. If you cancel after a milestone has been delivered and approved, that milestone payment will not be refunded.
Our service agreements include a defined number of revision rounds. We work collaboratively with every client and remain committed to delivering work that meets the agreed-upon brief. If you are dissatisfied with the direction of a project, please communicate this during the active project phase so we can address it. Dissatisfaction expressed after final delivery and approval is not grounds for a refund.
Approved refunds will be processed within 10 business days of approval and issued via the original payment method where possible. We will confirm the timeline in writing.
If you believe a refund is owed and we disagree, we commit to attempting to resolve the dispute through good-faith negotiation. This policy does not waive any legal rights you may have under applicable consumer protection laws.
All refund or cancellation requests must be submitted in writing to:
[email protected]
or mailed to: Peaks Designs LLC, 272 Division Ave, Brooklyn, NY 11211